
After a long time.. im back to blog again... friday (9am-6pm), me and best friend went to DIOR art of selling training at great world city tower head office..
THE 4 STEPS OF THE DIOR ART OF SELLING
Dior attitude: Create a luxurious DIOR atmosphere that establishes trust, confidence and demonstrates our DIOR values.
Investigate: Discover the customers' lifestyle and needs through appropriate questioning, active listening and acknowledging the needs.
Offer:Design core program within category,
Explain and demonstrate the benefits of the program,
Manage concerns, both real and imaginary,
Obtain acknowledgement from the customer.
Relate: Relate the sale to other categories
Obtain commitment and close the sale
Invite the customer to a future encounter with Dior
How?? ---> 1. Wear DIOR, be DIOR
Make eye contact
Smile sincerely
Be exemplary in everything
Convey confidence...
